Can’t find what you need?
Contact our Customer Service Team
- office@pawthopia.com
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+359882281755
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ul. "Kozyak" 27-29, Sofia, Bulgaria
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Monday — Friday, 9am — 5pm ET
FAQ
Email office@pawthopia.com
Phone (359) 882281755
Average response time 15 minutes
How long will it take for my order to arrive?
How long will it take for my order to arrive?
Delivery times vary depending on your location and shipping method. Most orders ship within 1–3 business days and arrive within 5–7 business days.
Can I track my order?
Can I track my order?
Absolutely! Once your order has been shipped, you'll receive a tracking number via email, allowing you to follow your package in real-time.
Can I return or exchange an item?
Can I return or exchange an item?
Yes, we have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return or exchange it within 7 days for a full refund or store credit (conditions may apply).
Are your products safe for my dog?
Are your products safe for my dog?
Yes! All of our products are carefully selected and tested to meet the highest safety standards. We only sell items that we would trust for our own dogs.
How do I contact customer service?
How do I contact customer service?
You can reach our customer service team through the contact form on our website or by email. We're here to help with any questions or concerns.